At OLDO, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us as soon as possible so we can help.
Return Eligibility
To request a return, please contact our customer support team with your order number and a description of the issue.
Returned products may need to meet the following conditions:
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The device must be returned in the condition in which it was received.
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The device must include any accessories that were included with the order.
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The device must not have been intentionally damaged or misused.
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Proof of purchase may be required.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us promptly. We may request photos or other information to help resolve the issue.
Refunds
Once an approved return is received and inspected, we will review the item and determine whether a refund or replacement is applicable.
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.
Warranty
Products that include a warranty are covered according to the specific warranty terms provided with the product. Please check